Air India Enhances Passenger Experience with AI-Powered WhatsApp Service
Air India has elevated its customer service by introducing AI.g, a generative AI-powered virtual travel assistant on WhatsApp. Operating seamlessly within the messaging platform, AI.g provides support on over 1300 travel-related subjects, offering travellers instant assistance and information 24/7.
Rajesh Dogra, Chief Customer Experience Officer, highlighted the airline’s commitment to innovation, aiming to streamline and enhance every touch point in the travel journey for a seamless and delightful experience.
The move to bring AI.g to WhatsApp aligns with Air India’s vision of accessibility and immediacy, ensuring they are where their guests are. The introduction of this virtual assistant marks a significant step in the airline’s ongoing efforts to provide valuable support and make travel more convenient for its customers.
OpenAI Launches GPT Store for ChatGPT Plus Subscribers
OpenAI has introduced the GPT Store, allowing ChatGPT Plus subscribers to share their custom chatbots with one another. While resembling app marketplaces, the GPT Store is currently a directory of modified ChatGPTs.
To make a GPT public, subscribers pay $20 a month and create unique versions with extra parameters and additional training data. Users can list their custom chatbots by visiting the ChatGPT homepage, selecting Explore GPTs, then My GPTs, and editing and publishing their creation. OpenAI advises caution regarding data sensitivity when uploading custom data to the GPT Store.
Debate over AI Companies Paying for Training Data Gains Traction in DC
In a Senate hearing on AI’s impact on journalism, bipartisan lawmakers, including Richard Blumenthal and Josh Hawley, expressed consensus that tech giants like OpenAI should compensate media outlets for using their work in AI projects.
Blumenthal stated it is not only morally right but legally required for companies to pay for training data. Industry leaders, including Curtis LeGeyt, Danielle Coffey, and Roger Lynch, emphasized the negative impact of AI companies using content without compensation, urging lawmakers to clarify copyright laws and emphasize the need for licensing agreements to protect media content.
AI-Generated Imitations: A Growing Challenge for Authors on Amazon
Authors, including AI researcher Melanie Mitchell, are facing the challenge of AI-generated imitations of their works on Amazon.
Mitchell discovered a knock-off version of her book, “Artificial Intelligence: A Guide for Thinking Humans,” authored by “Shumaila Majid,” using halting language. Deepfake-detection startup Reality Defender found the imitation to be 99 percent likely AI-generated.
Amazon, upon notification, removed the imitation, stating it violates content guidelines. Other AI researchers, like Fei-Fei Li, also encountered summaries of their works on Amazon, explicitly labelled as such but still potentially AI-generated and of little value to readers.
